Mallarpur NaiSuva is perhaps the leading CSO/NGO in generating awareness on Consumer Awareness and Rights and protection not only in the district of Birbhum but in the state of West Bengal as a whole. As a result of MNS effort and activities in this connection the consumers in general are now demanding money receipt etc .from various service provider as their legal rights. This year too MNS has conducted District level workshops and seminars in presences of Mr.Narain Day (Agriculture and Consumer Affair Minister), Mr. Nitai Mal (Sah Sabhadhipati Birbhum Zilla Parishad) Mr. Bidhan Roy (SDO Rampurhat Subdivision),Dr Shyamal Gupta (Additional District Judge Rampurhat Court) Debbartha Pal (Asstt Director of Birbhum Consumer Affairs and Business Practice), Sukhendu Heara (SDPO Rampurhat Subdivision),at Amantran Hotel Tarapith on dt-13thNovember2010 for this programme is main motive to provide batter Customer service to Tourist of Tarapith and also saying about transparency of Hotel customer like fair and additional charges charge by Hotel and fair display board show in recepsition counter etc. with financial and technical assistance of the Directorate of Consumer Affairs & Fair Business Practice, Govt. of West Bengal. The purpose is to conscious the community on the above mentioned issue.
Community understands that a consumer means a person belonging to the following categories:
(i) One who buys or agrees to buy any goods for a consideration which has been paid or promised or partly paid and partly promised or under any system of deferred payment.
(ii) It includes any user of such goods other than the person who actually buys goods and such use is made with the approval of the purchaser.
For the purpose of “services”, a “consumer” means a person belonging to the following categories:
(i) One who hires or avails of any service or services for a consideration which has been paid or promised or partly paid and partly promised or under any system of deferred payment
(ii) It includes any beneficiary of such service other than the one who actually hires or avails of the service for consideration and such services are availed with the approval of such person.
Besides community being ware of different rights and some are –
• Right to be protected against the marketing of goods and services which are hazardous to life and property?
• Right to be informed about the quality, quantity, potency, purity, standard and price of goods or services so as to protect the consumer against unfair trade practices.
• Right to be assured, wherever possible, access to a variety of goods and services at competitive prices.
• Right to seek redressed against unfair trade practices and unscrupulous exploitation of consumers.